Refund Policy

Last updated: May 12, 2026

SentriGate is a subscription-based security platform. This Refund Policy explains under what circumstances we issue refunds and how to request one. We want you to have confidence when subscribing.

1. Free Trial

SentriGate offers a 7-day free trial on all plans. No payment is required to start. We encourage you to test the platform fully before upgrading to a paid plan. If you cancel before your trial ends, you will not be charged.

2. 14-Day Money-Back Guarantee

If you subscribe to a paid plan and are not satisfied for any reason, you may request a full refund within 14 days of your first charge. This guarantee applies once per account. To claim it, email [email protected] with your account email and your reason for cancelling.

3. Refunds for Service Failures

Outside the 14-day window, refunds may be issued if:

• SentriGate experienced an outage or critical malfunction that prevented the service from operating for more than 24 consecutive hours
• You were charged in error (e.g., duplicate billing)
• A feature you paid for was materially unavailable for the majority of a billing period

In these cases, we will issue a prorated credit or refund at our discretion. Please contact us within 30 days of the issue occurring.

4. Non-Refundable Situations

Refunds will not be issued for:

• Cancellations after the 14-day guarantee window without a qualifying service failure
• Partial months — if you cancel mid-cycle, you retain access until the period ends
• Accounts suspended for violation of our Terms of Service
• Annual plans after 14 days (we recommend monthly billing if you are uncertain)

5. Cancellation

You can cancel your subscription at any time from the Billing section of your dashboard. Cancellation stops future charges and your plan remains active until the end of the current billing period. No cancellation fees apply.

6. How to Request a Refund

Email [email protected] with the subject line "Refund Request" and include:

• Your registered account email
• The date of the charge and the amount
• A brief description of your reason

We will respond within 2 business days. Approved refunds are processed within 5–10 business days depending on your payment provider.